Free shipping and returns


Welcome to our FAQ, Got Questions? We've Got Answers! Your Guide to Hassle-Free Returns and Refunds.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

Where does GoHyperWorld ship to?
  • GoHyperWorld currently ships to the United States, excluding Alaska, Hawaii, and U.S. territories. And Canada
How long does it take to process and ship orders?
  • Orders are typically processed and shipped within 1-3 business days from the date of purchase.
How can I track my order?
  • Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your delivery.
What should I do if my order is delayed or lost in transit?
  • If you experience any issues with your order delivery, please contact GoHyperWorld customer support for assistance. We will work with the shipping carrier to resolve any issues and ensure that your order reaches you as soon as possible.
What is your return policy?
  • We offer a 30-day return policy from the date of purchase. If you are not completely satisfied with your product, you may return it within this period for a full refund or exchange.
Can I exchange my item for a different product or size?
  • Yes, exchanges are possible within the 30-day return period, subject to product availability. Please contact our customer service team to arrange an exchange.
What if my item arrives damaged or defective?
  • If your item arrives damaged or defective, please contact us immediately with photos of the damage or defect. We will work with you to resolve the issue promptly, whether through a replacement, exchange, or refund.


Below are some of are common questions about orders

Can I change the shipping address after placing my order?
  • If you need to change the shipping address for your order, please contact GoHyperWorld customer support as soon as possible. We will do our best to accommodate your request, but changes may not be possible once the order has been shipped.
What should I do if my order arrives damaged?
  • If your order arrives damaged, please contact GoHyperWorld customer support immediately. We will arrange for a replacement or refund, depending on the extent of the damage.
What if I have additional questions about your return policy?
  • If you have any further questions or concerns about our return policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with every purchase.


Below are some common questions about our products

What is the recommended age for the GoHyperWorld?

The GoHyperWorld is suitable for children aged 3 years and older.

What is the weight limit for riders?

The maximum weight limit for riders is 110 pounds (50 kilograms).

What is the top speed of the GoHyperWorld?

The GoHyperWorld can reach a maximum speed of 12 miles per hour

Is assembly required?

Minimal assembly is required upon delivery. The package includes detailed instructions for easy setup.

How long does the battery last on a single charge?

The battery life of the GoHyperWorld Cruiser 12 depends on various factors such as rider weight, terrain, and speed. On average, it can last up to 1-2 hours of continuous use on a full charge.

Can I adjust the speed settings?

Yes, the GoHyperWorld offers multiple speed settings to accommodate riders of different skill levels.

Is the GoHyperWorld waterproof?

While the GoHyperWorld is designed to withstand light splashes and moisture, it is not recommended for use in heavy rain or wet conditions.

Didn’t find your answer?

Don't hestitate to contact us